The continuous improvement of general management skills training is good for business: our Clients most often report increased customer and employee satisfaction, increased productivity and reduced resourcing costs as a result of their investment in their people’s leadership and management skills.
Our Courses are delivered by a pool of professionals with CERT IV TAA accreditations, Company Director accreditations, and specific industry experience covering aviation (fixed wing and rotary), heavy engineering (rail, water treatment, roads, tunnels), IT&T, Defence technology, health, aged care and pharmaceutical industries.
Below is a summary of content areas that Braidwood Consulting has delivered since 2011, with examples of Clients:
The Director's Perspective
Content Summary: Critical elements of working on the business (near-term, mid-term, long-term); delegation without losing control; focusing on what you don't know and what you know that other's don't (Johari Window).
Clients: IBM Senior Leadership Team, McConnell Dowell Senior Leadership Team
Team Leadership Training
Content summary: Developing Teams and Individuals, effective Performance Reviews, and Coaching skills; SMART goaling; review discipline; hiring best-practice (profiles and scenarios); GROW and RADAR coaching skills.
Clients: ING Direct; Hydrochem; Altman Sales and Distribution; Napoleon Purdis; Brainpower; Execujet
Content summary: Urgent/Important matrix; Planning and Blocking; horizontal and vertical delegation skills.
Clients: Sydney Harbour Foreshore Authority (4 courses); Altman Sales and Distribution (2 courses); Execujet
Customer Service Leadership Training
Content Summary: Understanding and delivering consistent to Client expectations (Internal and External customers; +1%; Moment of Truth; Continuous Innovation).
Clients: HCF Front Line Branch Manager and Supervisors (65 attendees); Western Imaging Group; Select Solutions; Georg Fischer; Club Burwood
'Matt was really engaging. The Training was relevant and fun. He encouraged interaction with entire team’ Mary, January 2018
‘Excellent session - 13 out of 10. Would recommend’ Ophelia, January 2018
Negotiation and Influencing Training
Content Summary: Customer Focus; Give/Gets; matching the Client’s learning styles.
Clients: Brainpower; Tullich; Peppers Home Loans; L3 Nautronix; Bri Ferrier
Business communication skills
Content summary: Client focus in communication; Matching the communication styles of the Client; Mirroring; Speaking and Reading Ease; Client focus in emails, proposals and presentations (‘You as the message’).
Clients: Hume Coal; Boardman Weasley; Samsung Korea; InfoSys; Austal
Business Development, Strategy & Account Management skills
Content summary: Addressing Perceptions is as important as reality; what is different, better and provable; gaining access to and communicating with Decision-Makers.
Clients: IBM; Optus Business; UGL; UGL-UniPart (3 contract extensions); Mitre10 (NZ); Samsung Korea; National Instruments (SE Asia); Sita; Veolia; Downer EDI (A/NZ); Fulton Hogan